Frequently Asked Questions
Quick answers about our remote support services, pricing, safety and appointments.
You book a session, and a technician connects to your computer through a secure, encrypted remote desktop tool (you see everything happening on screen). You can end the session at any time, and nothing is installed permanently.
Yes. Sessions are encrypted end-to-end, the connection can only be started with your explicit permission, and our technicians can only see what you see. We never access files without asking, and you stay in control the whole time.
A working internet connection, your computer powered on, and about 30–60 minutes. We'll guide you through installing the small connection app — it takes about two minutes and is removed after the session.
Remote sessions start from $19 for simple fixes. See our Services page for full pricing. Every job is quoted before we start — no hidden fees, and you only pay when the issue is resolved to your satisfaction.
Yes. If we cannot resolve your issue, the session fee is fully refunded. See our Refund Policy for full details.
We accept major credit/debit cards, bank transfer and PayNow. Business customers can request invoices with payment terms.
Technicians only access the areas needed to fix your issue. You can watch every action, close or minimize windows you'd like to keep private, and disconnect at any time.
Software repairs never delete personal files, and we always recommend a backup first. For anything involving reinstallation, we back up your data before starting.
Most sessions start within 30–60 minutes during business hours (9am–9pm SGT, 7 days a week). Urgent requests can be expedited — message us on WhatsApp.
You can book a specific time slot or request "as soon as possible". Same-day slots are usually available.